The shipper will also remove and dispose of all packaging. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (Example: will set pieces next to each other, or on top of each other). If you need the product moved up additional flights please contact us*. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Gold service level provides two-man delivery, to inside your residence to the room you choose. This simply insures that if there is any damage, it will be easy to take care of the problem. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write ""PRODUCT DAMAGED"" clearly on the sheet that they ask you to sign. The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. Normal shipping transit day is up to 7 business days. This delivery method is the fastest delivery option.
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Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday. Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the delivery truck into your house. Therefore, our best option is to ship it to you using a common carrier. Many items we sell are too large or too heavy to ship using a Small Parcel carrier.
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